Refund policy

Canceling /Returning A Order                         After a order has been placed you have 24 hours to cancel for a full refund. After that you will be charged a 5% cancellation fee. Orders on kits an parts that get cancelled after 3 weeks get charged 25% fee because parts have been cut an ordered an time has been put toward your order.  

We have a 15-day return policy, which means you have 15 days from which the product is complete an ready for pick up or 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, no grinding or welding marks, not beat on, and in its original packaging. You’ll also need the receipt or proof of purchase. You will also be charged a 25% restocking fee, an must pay for return shipping.

To start a return, you can contact us at all_star_customs@yahoo.com.  If your return is accepted, we’ll send you a return shipping address, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at all_star_customs@yahoo.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 5 business days from receiving that package to notify us of any damages, missing parts or packages 

Shipping Policies

Once products are shipped and tracking information has been sent, any lost or damaged packages must be brought to our attention within 15 days from shipping date. Any shipping problem or information must be handled between you an ups. We provide insurance on all packages shipped for your safety, because we are not liable for any damaged or lost packages. A claim must be made via ups.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method in 7-14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.